Refund Policy

1. The General Rule

Fees are non-refundable unless this policy says otherwise or the law requires a refund. This is the same rule as section 7 of the Terms and Conditions, section 6 of the Cosnap User Agreement, section 7 of the Terms of Service for Cosnap Photographers and section 7.2 of the Cosnap Brand Terms.

2. Subscriptions

This covers photographer plans (Pro and Studio), RAW Vault Pro, Cosnap Brands plans and Cosnap+.

• You can cancel at any time. Your plan stays on until the end of the period you have paid for, and then it ends.

• We don't refund the rest of a period you have already started, or part of a period, unless the law requires it.

• Photographers cancel in the subscription settings of the photographer portal. Brands cancel in the billing settings of the Cosnap Brands portal.

• Cosnap+ is billed by Apple. Cancel it in your Apple account's subscription settings (on iPhone: Settings > your name > Subscriptions).

3. Photo Purchases

Photos on Cosnap are sold by the photographer who took them, and the photographer sets the price.

• If something is wrong with a photo you bought, contact Cosnap support (see section 7). We look into it with the photographer, and the photographer may refund the sale.

• A refund goes back to the card you paid with. Card refunds usually take 5 to 10 business days to show, depending on your bank.

• If you are charged but your order can't be completed, for example because you paid twice, Cosnap refunds that payment in full.

• Pre-sales: if a photographer's pre-sale says you will be refunded when no photos of you are found within a set number of days after the event, that pre-sale is refunded in full automatically. The pre-sale page shows the number of days.

4. Purchases Through the App Store

Anything you pay for with Apple in the Cosnap iOS app (an App Store in-app purchase), including Cosnap+, is charged by Apple. Cosnap can't refund these payments. To ask for a refund, use Apple's Report a Problem page (reportaproblem.apple.com). Apple decides these requests under its own rules.

5. Cosnap Brands: Top-ups and Event Passes

Top-ups (extra bib search photos or AI credits) and Event Passes are one-off payments. They follow section 7.2 of the Cosnap Brand Terms:

"7.2 Paid plans renew as described at checkout, until canceled. Fees are non-refundable unless the law requires otherwise."

This includes top-ups you haven't used yet. Unused top-ups roll over for 12 months instead.

6. Your Rights Under Consumer Law

Nothing in this policy takes away rights you have under the consumer protection laws that apply to you. Where the law gives you a right to cancel or to a refund, we honour it.

7. How to Ask for a Refund

• Support chat: message us in the support chat on cosnap.ai or in your Cosnap account.

• Email: info@cosnap.ai, subject line "Refund request".

• Tell us the email address on your Cosnap account, what you paid for and the date of the payment. Never send us your full card number.

• For purchases made with Apple in the iOS app, ask Apple (see section 4).

8. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top of this page shows when it last changed.